The New Jersey Division of Gaming Enforcement is responsible for accepting patron complaints regarding casinos in New Jersey.
Please forward your complaint to the Division:
Mail: New Jersey Division of Gaming Enforcement
1300 Atlantic Ave., 2nd Floor
Atlantic City, NJ 08401
Telephone: (609) 984-0909
To sign up for the New Jersey Casino Gambling Self-Exclusion Program, go to the office of the New Jersey Division of Gaming Enforcement at either of the following locations:
|Arcade Building - Entrance B
Tennessee Ave. and Boardwalk
Atlantic City, N.J. 08401
|140 E. Front Street
For additional information, please visit the Division of Gaming Enforcement's Self Exclusion Program page.
If you or anyone you know has a gambling problem, call 1-800-GAMBLER.
On February 1, 2011, Governor Chris Christie signed legislation known as S-12. Under the law, the Casino Control Commission is assigned the lead role in initial casino licensing matters, the licensing of casino key employees and adjudicating regulatory disputes. The Division of Gaming Enforcement is charged with focusing on the day-to-day regulation of all casino operations.
In addition, S-12 eliminated the requirement that the Casino Control Commission be continuously present, through inspectors and agents, at all times during the operation of a casino. The law provides for registration as opposed to licensure of certain casino-related employees and removes certain periodic license renewal requirements. The law adds a requirement for designated information to be provided periodically by licensees to the Casino Control Commission and Division of Gaming Enforcement in order to verify ongoing compliance with all legal requirements.
You can access that information at Amendments to Casino Control Act N.J.S.A. 5:12-1, et seq.
The commission is the state agency responsible for licensing Atlantic City's casinos and its casino key employees. It also hears appeals of decisions by the Director of the Division of Gaming Enforcement. The commission is made up of three members - a chairman and two commissioners. They are appointed by the governor with the advice and consent of the State Senate. The commission has a staff of approximately 60 people.
For more information, go to: About the Commission
The Division of Gaming Enforcement is a unit of the Attorney General’s Office which investigates applicants for casino licenses and key employee licenses and makes recommendations to the commission. It also has responsibility for regulating the operation of Atlantic City’s casinos, registering casino employees and vendors and enforcing the state’s casino gaming laws and regulations.
For more information, visit the Division of Gaming Enforcement website.
People who work in casinos may require a license or registration depending on the kind of job they perform.
Non-management jobs that have nothing to do with gaming activity, even if the employee is required to go into the casino, typically do not require a license.
Non-management gaming-related employees, including dealers, security guards, cage cashiers and others, must register with the Division of Gaming Enforcement. For more information and an application form, go to the Division of Gaming Enforcement website or call 609-441-3846 with any questions.
Employees involved in the operation of a casino in a supervisory capacity or empowered to make discretionary decisions on casino operations must obtain a Casino Key Employee License from the Commission. This includes pit bosses, shift bosses, credit executives, casino cashier supervisors, casino or simulcasting facility managers and managers and supervisors of information technology employees, junket supervisors, marketing directors, and managers or supervisors of casino security employees. Other employees must obtain a Casino Key Employee License if they are empowered to make discretionary decisions on the management of an approved hotel, including hotel managers, entertainment directors, and food and beverage directors. For more information and an application form, visit the Licensing Information, Reports & Forms >> Employees web page.
Visit the Division of Gaming Enforcement's Vendor/Service Industry Licensing web page.
For information about key licenses go to: Licensing Information, Reports & Forms >>Employees.
The Division of Gaming Enforcement established, by regulation, fees for the issuance of casino licenses. By law, the issuance fee is based upon the cost of investigation and consideration of the license application and is not less than $200,000.00.
The Attorney General certifies actual and prospective costs of the investigative and enforcement functions of the Division of Gaming Enforcement, which costs are the basis, together with the operating expenses of the Casino Control Commission, for the establishment of annual license issuance and renewal fees.
A nonrefundable deposit of at least $100,000.00 is required to be posted with each application for a casino license and is applied to the initial license fee if the application is approved.
In addition to any other tax or fee there is also an annual license fee of $500.00 upon every slot machine maintained for use or in use in any licensed casino establishment in this State, which is collected by the Division of Gaming Enforcement.
The fee is imposed as of the first day of July of each year with regard to all slot machines maintained for use or in use on that date, and on a pro rata basis thereafter during the year with regard to all slot machines maintained for use or placed in use after July 1.
By law, this fee is appropriated exclusively for the operating expenses of the Division and Commission.
N.J.S.A. 5:12-140 and 143.
By law, moneys in the Casino Revenue Fund are appropriated exclusively for reductions in property taxes, rentals, telephone, gas, electric, and municipal utilities charges of eligible senior citizens and disabled residents of the State, and for additional or expanded health services or benefits or transportation services or benefits to eligible senior citizens and disabled residents. On or about March 15 and September 15 of each year, the State Treasurer publishes in at least 10 newspapers circulating generally in the State a report accounting for the total revenues received in the Casino Revenue Fund and the specific amounts of money appropriated therefrom for specific expenditures during the preceding six months ending December 31 and June 30. N.J.S.A. 5:12-145c.
Any income realized by the investment of moneys in the Casino Revenue Fund are credited to the fund. N.J.S.A. 5:12-145.1.
For additional information, visit the Division of Gaming Enforcement website and The Casino Revenue Fund Advisory Commission website.
By law, casinos remit a fee of $3.00 per day for each parking space used by patrons in their facility. $0.50 of the parking fee is deposited into the Casino Revenue Fund, with the remaining $2.50 forwarded to the Casino Reinvestment Development Authority for public projects in Atlantic City. The commission audits and certifies the amounts payable by each casino under the law. Approximately $30 million in fees are collected each year.
For additional inforamtion, visit the Parking Fees web page.
The division evaluates every table game to determine if the odds are fair and it requires strict internal controls that are designed to protect the integrity of the game and make certain that it is fair.
All slot machines are tested by the division’s Technical Services Bureau to make sure they payout at least 83 percent, that the games do what they are supposed to do and, perhaps more importantly, they don’t do things they are not supposed to do.
Bingos and raffles are regulated by the Legalized Games of Chance Control Commission. Visit the Legalized Games of Chance Control Commission website for more information.
You also can contact that agency by phone at 973-272-8000 or by writing P.O. Box 46000, Newark, New Jersey 07101.
The Casino Control Act (“Act”) was amended on January 5,2011 to establish a pilot program under which the Casino Control Commission (“Commission”) shall issue two additional types of casino licenses: a small- scale casino facility license and a staged casino facility license. Each facility must contain a minimum of 200, but no more than 499, qualified sleeping units.
The Act provides that no more than two (2) licenses under the pilot program shall be outstanding at the same time, at least one of which shall be a staged casino facility license.
The Act further provides that if at any time the Commission is in receipt of more than two (2) applications for licensure, the Commission shall rank the applications according to criteria developed by the Commission, including without limitation, job preservation, job creation, immediacy of project development and neighborhood benefit, but shall give preference to applicants seeking licensure to operate a staged casino facility.
For additional information and an application form, see the Pilot Program materials.
Internet gambling, of any kind, is not legal in New Jersey regardless of where the site operator is located.
For more information, visit the Division of Gaming Enforcement website.
All petitions, regardless of the subject matter, should be directed to:
Division of Gaming Enforcement
1300 Atlantic Ave, 2nd Floor
Atlantic City, NJ 08401
Unless otherwise indicated, two copies and an electronic version are required in order to be properly accepted and processed. Each filing will be carefully reviewed and directed to appropriate staff within the Casino Control Commission and the Division of Gaming Enforcement.
Inquiries regarding petitions should be directed to the Division at email@example.com or (609) 984-0909.