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Basic Information and Assistance Training
(Four-Day Training)

The Division of Aging and Community Services is responsible for developing and delivering training programs for professionals working for the Division of Aging and Community Services, the County Offices on Aging, and other providers of senior services operating in the State of New Jersey.

The purpose of Information and Referral (I&A) services is to make the caller welcome into the system, to find out their need, concern or problem and then to link him or her to the appropriate service to alleviate or eliminate that need, concern or problem. More than 700 I&A specialists have attended this training.

Through this four-day training, I&A staff are made to understand the aging process. They are educated in the changes and losses – physical, emotional and social – that are often experienced by our senior citizens. Particular emphasis is put on helping individuals who have hearing and/or visual losses since these disabilities pose unique challenges to I&A staff.

Participants are trained on what the I&A process is and the elements included in that process, namely establishing a rapport, interviewing, assessing, information gathering, referring, follow-up and advocacy. Participants learn to use the Comprehensive Assessment Tool (CAT) used throughout the State to make record customer information and track arranged services. The training stressed the importance of knowing and following the protocols that have been established for each county to ensure that services reach the consumer and that the chances of people falling through the cracks is minimized.

Sessions also cover:

  • How to assist people in emergency and crisis situations and how to communicate effectively with people suffering from dementia.
  • The importance of establishing a good rapport with the caller, how to be an effective listener and the importance of confidentiality.
  • The importance of developing a good interviewing style so that the consumer feels that he or she is being cared for and not interrogated.
  • The importance of the I&A person being able to do a mini-assessment to determine if the consumer needs to be referred immediately to an Outreach Worker or Care Manager.

During this training program, a half-day is spent discussing the caregiver. Participants look at the diversity of caregivers, profile a typical caregiver, and examine cultural variations. They also discuss sources and patterns of care as well as the impact of caregiving and methods of coping with stress and burnout.

Finally, one day is devoted specifically to the issue of cultural diversity. The Cultural Competency Subcommittee of the New Jersey State Commission on Aging developed the content for this training.

NOTE: These training opportunities are offered only to State and County employees in the aging network and to employees of their contracted agencies.

 

Core Care Management Training
(Eight-Day Training)

This training is designed for outreach workers and care managers of seniors in the community who are assessed to be in need of services. To date over 500 care managers, mostly nurses and social workers, have received this training throughout the State.

The session begins with an overview of NJEASE, its history and philosophy. The importance of home and community-based services is stressed. A review of ethics, with the importance of confidentiality being stressed completes the first day of training.

A half-day session focuses on caregiving. Issues discussed include: defining the term caregiver, the diversity of caregivers, the profile of a typical caregiver, and cultural variations. We also discuss sources and patterns of care as well as the impact of caregiving and methods of coping with stress and burnout.

A full day is devoted to the issue of cultural diversity. The Cultural Competency Subcommittee of the New Jersey State Commission on Aging developed the content for this training.

A full-day session offers the participants an introduction to Adult Protective Services and legal issues that care managers often meet in dealing with the elderly in the community.

Worker safety is an issue that is paramount in every agency. In this session we talk about ways to ensure the safety of the workers, both in the office and in the community as they go out on home visits. In this session we also look at universal precautions (standard precautions).

The training also covers the fundamentals of care management. The following areas are discussed: introduction to care management; goals of care management; components of the care management process; history of care management; care management today and future trends; care management models and care manager’s role.

The training covers assessment and care planning. The following areas are discussed: overview of the assessment process; use of the assessment instrument; case recording and interviewing skills with the assessment instrument; and care planning.

Two days of training are devoted to health and aging. The following areas are discussed:

overview of the aging process; normal aging; sensory disorders, musculoskeletal conditions, endocrine and metabolic disorders and cardiovascular, heart and blood diseases; respiratory disorders; digestive, reproductive and urinary systems and disorders; neurological disorders; cancer and pharmacological issues.

NOTE: These training opportunities are offered only to State and County employees in the aging network and to employees of their contracted agencies.

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Last Modified: Thursday, 12-Jul-07 11:42:44