WHEREAS, the Division
of Motor Vehicle Services (DMV) has responsibility for issuing and certifying
motor vehicle driver's licenses, ensuring the proper registration of motor
vehicles, as well as conducting safety and emissions inspections of motor
vehicles; and
WHEREAS, DMV has
over 15 million contacts a year with the public, more than any other State
agency; and
WHEREAS, the public
has a right to expect courteous, efficient and accessible service from
government agencies; and
WHEREAS, historically
the privately operated local motor vehicle agencies have been plagued
with long lines, poor customer service, and inadequate business practices
that routinely cause network delays and failures of 2-4 hours; and
WHEREAS, DMV's vulnerable
security systems and weak document control have placed our State and the
Nation at risk by enabling persons to obtain and use fraudulent driver's
licenses in furtherance of terrorist activities; and
WHEREAS, DMV's failed
security systems are contributing to a growing national problem of identity
theft that is costing New Jersey and the Nation millions of dollars each
week; and
WHEREAS, in a time
of rapidly changing information technology and Internet communications,
DMV operates on a decades-old computer network with patchwork hardware,
antiquated software and obsolete display terminals that lack processing
abilities; and
WHEREAS, by January
1, 2003 DMV is required to implement the EPA-mandated On Board Diagnostic
Auto Inspection System, as well as a State-mandated Digital Drivers License;
and
WHEREAS, previous
DMV efforts to implement complex technological mandates have failed, due
to bureaucratic mismanagement, inefficient planning and inadequate oversight,
as characterized by the State Commission of Investigations;
NOW, THEREFORE,
I, James E. McGreevey, Governor of the State of New Jersey, by virtue
of the authority vested in me by the Constitution and by the statutes
of this State, do hereby ORDER and DIRECT:
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There is hereby
created a FIX DMV Commission, hereinafter referred to as the Commission.
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The Commission
shall be composed of 12 members, who shall include the Chief of the
Governor's Office of Management and Operations, the Commissioner of
the Department of Transportation, the Commissioner of the Department
of Environmental Protection, the State Treasurer, the Commissioner
of Banking and Insurance, the Commissioner of the Department of Personnel,
the Director of the Division of Criminal Justice, the Assistant Attorney
General in Charge of the Office for Counter-Terrorism, plus four members
of the public, to be appointed by the Governor, who have experience
with the Division of Motor Vehicle Services. The Governor shall appoint
the Chair of the Commission.
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The Commission
shall form advisory groups and work with interested members of the
public that include individuals and entities with experience in customer
relations as well as constituent and customer groups who have regular
contact with the Division of Motor Vehicle Services.
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Within 120 days,
the Commission shall conduct a comprehensive analysis of the Division
and prepare a report with recommendations on restructuring and re-engineering
the Division as an effective, modern, customer service oriented Division
with the highest level of secure document processing and production.
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The Commission
is authorized to call upon any department, office, or agency of State
government to provide such information, resources or other assistance
deemed necessary to discharge its responsibilities under this Order.
Each department, officer, division and agency of this State is required
to cooperate with the Commission and to furnish it with such information
and assistance as is necessary to accomplish the purposes of this
Order.
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This Order shall
take effect immediately.
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GIVEN, under
my hand and seal this day
of in the Year of Our Lord, Two Thousand
and Two, and of the Independence of the
United States, the Two Hundred and Twenty-Sixth.
/s/James E.
McGreevey
Governor
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Attest:
/s/Paul A. Levinsohn
Chief Counsel to the Governor