New Jersey Army National Guard

Thank you for assisting the USPFO-NJ P&C Division to better serve you. We need to obtain information regarding the quality of services provided and the areas of most concern to you.

We ask that you complete the survey as it relates to a specific action. Comments should relate to specific actions and individuals. The questions provided may be interpreted differently, therefore we ask that you take advantage of the comment boxes provided to provide detailed information and fully describe areas of concern.

(Please select the appropriate box)

1. Capacity?

Customer

Contracting Officer Representative (COR)

Wanted General Information

Other Command (Please Identify):

Other Capacity (Please Identify):

2. What was the nature of your action and when did it occur?

Action
Credit Card

Purchase Order

Delivery Order against GSA Contract

Post Award (scope of work, solicitation, evaluation)

Other:

Period

Completed more than one year ago

Completed less than one year ago

Ongoing

3. Please rate the individual with which you worked by checking the appropriate box:

		5 Strongly Agree	4 Agree	3 Neutral or N/A	2 Disagree	1 Strongly Disagree
1	Duties professionally conducted
2	Courteous
3	Followed through on issues requiring further research
4	Kept me informed on items or problems that could significantly affect the acquisition
5	Accessible when needed to ask questions
6	Made to feel as a part of solicitation, evaluation and award processes
7	Receptive to new ideas or way of doing things
8	Showed sincere interest in meeting my requirements
9	Returned my phone calls with reasonable promptness
10	Handled complaints or emergencies immediately
11	Demonstrated knowledge of the procurement process
12	Advised me of the best way to achieve procurement goals
13	Provided accurate guidance in procurement matters
14	Suggested new ideas or alternative processes that could be used

4. How can the USPFO-NJ P&C provide better service?

5. Based upon your experience with the USPFO-NJ P&C, what are its strong points?

6. Our Internet site is at the following address: http://www.state.nj.us/military/uspfo/pc/index.html. In order to provide complete support to our customers, are there any topics that you would like to see added to our Customer Information Page?

7. Please provide suggestions to improve this survey.

8. Other comments:

9. If you would like us to contact you, please provide the following information:

Full Name:

Phone Number:

E-mail address:
Contract/Purchase Order Number or other method to identify your procurement action, if applicable:

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The Official Homepage of the U.S. Army