NJ Home   Services A to Z   Departments/Agencies FAQs
Great Seal of the State of New Jersey    
Site Index  |  Search: NJ Home   NJDOT
Great Seal of the State of New Jersey

 motorist asssitance in new jersey graphic

Safety Service Patrol

The New Jersey Department of Transportation (NJDOT) launched its service patrol program in 1994 and in 2011 reorganized and renamed the program from the Emergency Service Patrol (ESP) to the Safety Service Patrol (SSP) to concentrate patrol on highway areas that have demonstrated the greatest need for motorist assists.

NJDOT's SSP patrols 225 linear miles of interstate and state highways throughout New Jersey. They assist motorists whose vehicles have become disabled as a result of a crash, a mechanical failure or other cause, and provide safety for emergency responders. This highly visible and successful program assists nearly 70,000 customers annually. Assistance includes changing a flat tire, pushing a disabled vehicle off to the shoulder, pulling a vehicle trapped in mud or snow back onto the road, providing a small amount of gasoline and making minor repairs.
truck photo

Along with assisting disabled vehicles and drivers on our highways, SSP drivers also assist the New Jersey State Police (NJSP) and other secondary responders by promoting safety and diverting traffic during incidents and creating a safe work zone for emergency responders. On the freeways where there is SSP coverage, the average duration to clear an incident is less than 40 minutes.

The SSP is alerted by the NJSP when their operators receive calls from 911. Patrol drivers are typically the first responders on location and their trucks are equipped with traffic cones, safety flares, air compressors, a variety of tools and first aid kits. Vehicles in the SSP fleet also include mounted Dynamic Message Signs (DMS) advising motorists to Slow Down and Move Over in support of the Move Over Law.

In addition to Federal Highway Administration (FHWA) funding, and as part of a public-private partnership, as of April 2012, State Farm® is sponsoring NJDOT's Safety Service Patrol Program. State Farm's financial support for the program is acknowledged by NJDOT by placing the State Farm logo on the SSP vehicles and on the uniforms of employees who serve as SSP drivers. State Farm's logo is also displayed on the comment cards (pdf 783k) provided to assisted motorists and on highway signs indicating patrol coverage areas.

There is never a charge to motorists for services provided and SSP drivers cannot accept tips. SSP employees cannot accept cash or anything of value from a motorist they assist on the roadway or a private firm sent out to help a disabled motorist. In addition, NJDOT SSP drivers are not authorized to contact State Farm on behalf of motorists or assist in insurance claims.

Go to NJDOT home page Contact Us | Privacy Notice | Legal Statement | Accessibility Statement  Go to State of New Jersey home page
  department: home | about | NJ commuter | in the works | business | engineering | freight, air & water | capital | community | data | links | index
  statewide: NJ Home | about NJ | business | government | state services A to Z | departments

  Copyright © State of New Jersey, 2002-2016
  Department of Transportation
  P.O. Box 600
  Trenton, NJ 08625-0600
OPRA - open public records act

  Last Updated:  May 19, 2014