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Did You Receive a Letter Asking for Additional Information?

Why did I receive this letter?

Can I resolve this letter over the phone?

How can I send my documents?

Why do you need a copy of my tax return?

Why do you need my W-2 statements?

What if I don’t have my W-2?

What is a 1099?

When can I check the status of my refund?

What if I don’t respond?

Why did I receive this letter?

You must send us the requested information so we can process your tax return and issue a refund. It’s our job to verify the accuracy of tax returns, and getting supporting documents from you is one way we verify your income or withholding information. 

Can I resolve this letter over the phone?

No. We need you to send us supporting documentation. However, we understand you may have questions or concerns. If so, contact us at (609) 943-5000. Agents are available Monday from 8:30 a.m. to 5:30 p.m. and Tuesday through Friday, 8:30 a.m. to 4:30 p.m. – except holidays.

How can I send my documents?

You can:

Why do you need a copy of my tax return?

We need a copy of your tax return to make sure your information was processed correctly. Since returns are processed at another facility, the fastest way to speed up our review is to send us a copy. This helps get your refund approved faster.

Why do you need my W-2 statements?

Depending on how you file your taxes, we don’t always receive your W-2s. Electronically filed returns generally do not include attachments. You may have entered the data from your W-2 on an electronic return, but we still need to confirm the information is correct. If you filed a paper return, there may be a problem reading the documents you sent. We simply need to verify the wage and/or withholding amounts. Sometimes the fastest way to process your refund is to ask for the supporting documents from you

What if I don’t have my W-2?

We won’t be able to process your refund without your W-2 or other supporting documentation. If you don't have your W-2, visit I need my W-2 for help.

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What is a Form 1099?

A Form 1099 is used to report different types of income you may receive throughout the year. The income most commonly reported on this form is from a retirement plan.

When can I check the status of my refund?

We will work quickly to review and process your documents. You can check the status of your refund after the 90 day review period is over.

If you need to confirm that we have received your documents, we recommend using our New Jersey Online Notice Response Service (NJ ONRS) or visiting one of our Regional Information Centers.

What if I don’t respond?

If you don’t provide the information the letter requested, we won’t be able to process your refund. It’s important that you respond with the needed documents.


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Last Updated: Tuesday, 05/16/17



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