Frequently Asked Questions [FAQs]

You have received a secure, encrypted message from the sender.

Note: If you see red X icons in the browser, your email client is blocking images. These images are typically the logo or images of the sender's organization. You can display the images or ignore them without affecting your ability to read the message.

There are two ways to open the secure message:

• Click the SecureMessageAtt.html attachment in the message to launch a browser to authenticate so that you can decrypt and read the message. Depending on your system, you may be required to save attachment before opening it.
  
  

OR

• Use of the Click here link allows the recipient to access the secure message on a mobile device.  Please note that theClick here link is only available for 7 days. 
  
  

If you have not registered for Proofpoint Encryption, you will be prompted to create an account and choose a password on theRegistration page. Click Continue when you are done. In the future, you will not be prompted to register.

Password Policy for this site.

To decrypt the message, click the Click to read message button.

You’ll be then be prompted to log into the Encryption portal. You will not need to enter a user id as this will be pre-populated with the email address that received the encrypted email.

Proofpoint Encryption is configured to allow you to reset your password, click the Forgot Password link.

You will receive a Password Reset Request Sent message. (see below)

An email with a link will be sent to you. Click on the link and you will be prompted to create a new password.

Important Note: The password reset link will only work once and expires 30 minutes after it is sent. If you try to use the link more than one time or if you try to use the link past it’s expiration date, you will receive the message that the password reset failed.

If you receive this message, simply go back to the secure mail Sign In page and click the Forgot Password to receive a new link.