Complaints and Hotlines

File a Complaint about a Healthcare Facility


Submit a complaint online

OR You can file a complaint by phone if you do not want to provide your name.

By Phone

Complaint Hotline: 1-800-792-9770

The 24-hour hotline handles consumer complaints and facility emergencies seven days a week.

Patients, healthcare facility employees and other members of the public may file complaints about:

  • Hospitals
  • Ambulatory surgery centers
  • Home health agencies
  • Nursing homes
  • Assisted living facilities
  • Comprehensive personal care homes
  • Adult medical day cares
  • Pediatric medical day facilities
  • Many other licensed acute and long-term care facilities

Examples of complaints that may be filed include, but are not limited to:

  • Any suspected abuse
  • Neglect or exploitation
  • Criminal acts or potentially criminal acts that occur within a facility and pose a danger to the life or safety of patients or residents, employees, medical staff or members of the public present in the facility
  • Death or significant injury of a patient or resident, staff member, or visitor resulting from a physical assault that occurs within or on the grounds of the facility
  • Fires, disasters, or accidents that result in injury or death of patients, residents or employees, or an evacuation of patients or residents from all or part of the facility

By Fax

You may choose to print and complete our Consumer Resident/Patient Complaint Report Form (AAS-60).

The fax line operates 24-hours-a-day. A staff member will review your complaint during regular business hours.

When faxing, please include the following information:

  • Your specific complaint
  • Your name and mailing address including zip code
  • Daytime phone number including area code

OR you may submit an anonymous complaint.

For long-term care complaints including nursing homes and assisted living, please fax your information to 609-943-4977.

For hospitals and outpatientfacility complaints, please fax your information to 609- 943-3013.

By Mail

Please print out and complete the Consumer Resident/Patient Complaint Report Form (AAS-60).

Mail complaints about nursing homes, assisted living, medical day care, comprehensive personal care homes, long-term care facilities, hospitals, ambulatory surgical centers, home health agencies and other ambulatory or long-term care facilities to:  

New Jersey Department of Health
Division of Health Facility Survey and Field Operations
PO Box 367
Trenton, NJ 08625-0367

Last Reviewed: 2/2/2023