Problems Printing PDF Documents On The NJSP Web Site

Many of the documents on the New Jersey State Police Web Site have been formatted using the Adobe Portable Document Format (PDF).

The New Jersey State Police develops/posts PDF documents that can be viewed using Adobe's Acrobat Reader, version 4.0 or higher. To get the most recent version of Acrobat Reader, visit Adobe's download center.

Some of our visitors have encountered problems printing PDF documents. We have developed the following tips to help visitors overcome some common problems that have been encountered with PDF files.

Problems printing PDF documents are far less common than viewing problems. If you can view PDF documents, but have trouble printing them, then the following might be helpful.

1)

Check to see that you are using the latest version of Acrobat Reader (5.0). Even though documents should (in theory) be viewable on earlier versions of Reader when created in Acrobat 5, in practice there are problems from time to time. To check the version that you're using, open Acrobat Reader, then click on "Help", then "About Acrobat Reader..." . If you are using an older version of Acrobat Reader, try installing the newest version, available free from http://www.adobe.com/products/acrobat/readstep2.html.

2)

If you are viewing the PDF document from within your browser window, you will usually see at least 2 printing options. Do not use the Print function of your browser (Internet Explorer or Netscape) - that can cause problems. Instead, click on the print icon associated with Acrobat Reader within the display portion of your window.

3)

Try saving the documents to your hard-drive, possibly even to your desktop. To do so, go to the calling page (that is, the page on which the link to the PDF document appears), then right click on the link to the documents you are trying to view and select "Save the link as". After that, try loading the document from your hard-drive. That way, it will display directly from Adobe Acrobat Reader, without involving your browser (a conflict between Acrobat Reader and your browser may be the source of some of your problems).

4)

Confirm that the printer you have selected in the Print routine of Acrobat Reader is the same as the printer you are connected to.

5)

If none of the above work, ensure that your printer drivers are working correctly (printer drivers can sometimes become corrupted, and may need to be re-installed). Updated printer drivers, which are typically available from the printer manufacturer's website, may also resolve the problem.

For additional information on overcoming printing problems of Adobe PDF files, please consult their troubleshooting page at http://www.adobe.com/support/techguides/acrobat/rdrwinprnt/main.html.

1)	Check to see that you are using the latest version of Acrobat Reader (5.0). Even though documents should (in theory) be viewable on earlier versions of Reader when created in Acrobat 5, in practice there are problems from time to time. To check the version that you're using, open Acrobat Reader, then click on "Help", then "About Acrobat Reader..." . If you are using an older version of Acrobat Reader, try installing the newest version, available free from http://www.adobe.com/products/acrobat/readstep2.html.

2)	If you are viewing the PDF document from within your browser window, you will usually see at least 2 printing options. Do not use the Print function of your browser (Internet Explorer or Netscape) - that can cause problems. Instead, click on the print icon associated with Acrobat Reader within the display portion of your window.

3)	Try saving the documents to your hard-drive, possibly even to your desktop. To do so, go to the calling page (that is, the page on which the link to the PDF document appears), then right click on the link to the documents you are trying to view and select "Save the link as". After that, try loading the document from your hard-drive. That way, it will display directly from Adobe Acrobat Reader, without involving your browser (a conflict between Acrobat Reader and your browser may be the source of some of your problems).

4)	Confirm that the printer you have selected in the Print routine of Acrobat Reader is the same as the printer you are connected to.

5)	If none of the above work, ensure that your printer drivers are working correctly (printer drivers can sometimes become corrupted, and may need to be re-installed). Updated printer drivers, which are typically available from the printer manufacturer's website, may also resolve the problem.