If you have a problem with a utility, you should first make the utility aware of your complaint and give them an opportunity to address your concerns. If you are not satisfied with the utility’s decision, you should file a complaint with the Board of Public Utilities (BPU), the regulating state agency responsible for handling utility complaints.
You can call the Utility Complaints Division of the BPU at:
1-800-624-0241 or go to the BPU’s website and file online at http://www.bpu.state.nj.us/
To mail a written complaint, write to:
New Jersey Board of Public Utilities
Division of Customer Relations
2 Gateway Center
Newark, New Jersey 07102
For additional details, please see rate Counsel’s website:
HOW TO FILE A COMPLAINT
Rate Counsel does not represent individual customers, provide individual legal advice or process consumer complaints; however, we respond to all inquiries by providing useful information and directing you to the appropriate agency.