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About CQI:  The Department of Children and Families (DCF) uses data and outcome measures to inform decision making and to support the culture of a learning organization, which is self-analyzing and self-correcting.  DCF utilizes Continuous Quality Improvement (CQI) to identify and analyze strengths and areas needing improvement, and then to evaluate, implement, learn from, and revise solutions designed to improve the quality of services. DCF’s CQI activities are coordinated through the Office of Performance Management and Accountability (OPMA) and executed across the Department.



CQI Tools

Each tool/process builds on strengths and looks for ways to improve through impartial and objective assessments.  Click on the links to learn about each CQI tool: 

NJ DCF's Strategic Goals

NJ DCF's CQI efforts are firmly grounded in the organization's mission to partner with NJ's communities to ensure the safety, well-being, and success of children and families.  This is made possible with a focus on five strategic goals.

Seamless System of Care
To provide ease of access to care for children, youth, and families

Continuous Quality Improvement
To ensure the integrity and quality of DCF's system of care

To collaborate with stakeholders and community partners to improve outcomes for NJ's children, youth, and families

To enhance the effectiveness of communication with employees, partners, and the general public

Organizational Development
To continually examine and prepare the organization structurally, in alignment with the mission and Strategic Plan


For more information regarding DCF's CQI initiatives, or to provide feedback, please contact the Office of Performance Management and Accountability at (609) 888-7100.

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