Against a Third Party Supplier:The Division of Customer Assistance handles verbal, written and e-mail complaints as well as in-person office interviews and other inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, appliance repairs, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred rates/high rates. Emergency assistance is also available for fallen wires and water main breaks.
If you wish to make a complaint against a Third Party Supplier, please do the following:
- Call the Board of Public Utilities’ Customer Assistance helpline at (800)624-0241 or (609)341-9188, or submit this form and information.
- Submit a complaint electronically by clicking here. The Division of Customer Assistance reviews online complaints daily. Online complaints are only processed during normal business hours (9:00 am – 4:00 pm). If the matter involves discontinuance of service or any other situation that requires immediate action, please call 1-800-624-0241. For cable complaints, please click here. For slamming complaints, please click here.
- Please submit written complaints to:
New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Ave, 9th Floor
PO Box 350
Trenton, NJ 08625-0350
Under the Board's Rules of Practice, N.J.A.C. 14:1-1, et seq., you may also file a Petition which is a request for a formal hearing. For complete directions, click here
For a Violation of the Do-Not-Call Registry:For a complete explanation of the federal and New Jersey Do-Not-Call Registries and the rights provided thereunder, click here.
You may file a complaint for a violation of the federal Do-Not-Call Registry by calling 1-888-CALL-FCC (1-888-225-5322) voice, or 1-888-TELL-FCC (1-888-835-5322) TTY. You may also fax your complaint to 1-866-418-0232. For the FCC to process your complaint you must either fill in their electronic form or otherwise indicate:
- Your name and address;
- The home phone number where you received the solicitation;
- Identification of the individual or company whose products or services were being advertised or sold, and any phone numbers included in the call;
- A description of the call;
- Any phone number provided to allow you to “opt-out” of future calls;
- Whether you or anyone else in your household gave the caller express prior permission to call;
- Whether you have an established business relationship with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the company that called, or made any inquiry or filed an application with the company prior to receiving the call).
You may also mail a complaint regarding the federal Do-Not-Call Registry to:
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554
For violations of the New Jersey Do-Not-Call Registry, the New Jersey Division of Consumer Affairs, not the New Jersey Board of Public Utilities, is responsible for handling such complaints. You may file a complaint with the New Jersey Division of Consumer Affairs by going to http://www.njconsumeraffairs.gov/donotcall/dnconlinefrm.htm