The Division of Customer Assistance handles verbal, written and e-mail complaints as well as in-person office interviews and other information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, appliance repairs, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred rates/high rates. Emergency assistance is also available for gas leaks, fallen wires and water main breaks.
In the event of an emergency (smelling gas) contact your provider.
File a Complaint Online
The Division of Customer Assistance reviews online complaints daily. Online complaints are only processed during normal business hours (9:00 am – 4:00 pm). If the matter involves a gas leak, discontinuance of service, or any other situation that requires immediate action, please call 1-800-624-0241
- To submit your utility complaint electronically, please click here.
- For cable complaints, please click here.
- For slamming complaints, please click here.
Please direct your written complaints to:
New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Ave, 9th Floor
PO Box 350
Trenton, NJ 08625-0350
Request a Formal Hearing
Under the Board's Rules of Practice, N.J.A.C.
14:1-1, et seq., you may file a petition which is a request for a formal hearing. For complete directions, click here