Official Site of The State of New JerseyOETS Presentations
Slideshows that can be used for training PSAP personnel. Instructors can download the programs and use them as they are or customize them to reflect their PSAP operation. Each will appear on the Pre-Approved for CEUs list for Telecommunicator and/or EMD credits.
Emergency Medical Guidecards
Introduction to the State of New Jersey Emergency Medical Dispatch Guidecards
CPR LifeLinks is a national initiative to help communities save more lives through the implementation of telecommunicator and high-performance CPR programs.
According to the American Heart Association, only 46% of the 250,000 people who experience out-of-hospital cardiac arrest in the U.S. each year get immediate help before a professional arrives. In response to a recommendation by the National Academies, NHTSA brought together EMS and 911 stakeholders to create a comprehensive CPR program implementation toolkit for every 911 and EMS agency in the country.
Introduction to the New Jersey 9-1-1 Network
The Basic Telecommunicator training programs used by the PSAPs in New Jersey are intended to introduce a person to what is expected of someone who answers 9-1-1 calls. While they explain topics such as ANI and ALI, wireline, VoIP and wireless, TTY/TDD and Next Generation they do not inform the telecommunicator in New Jersey how the 9-1-1 Network is set up and what information it can provide to help the user.
This book will include how the New Jersey 9-1-1 was created, how it operates and what is needed to ensure that it continues to function. How to interpret the information on the ALI screen. When is the address the caller or the cell tower? Which is the caller’s phone number? Is it a wireline, wireless, VoIP, PBX or other type of service? How can the telecommunicator get better information? These are some of the topics that will be discussed in this book. This book and slideshow can be used as part of a Basic Telecommunicator or Emergency Medical Dispatch class or as part of a continuing education program.
This material can also be used by a PSAP or PSDP as part of the required 8-hour training program for substitute dispatcher/calltakers. For more information about when a substitute may be used please see section “17:24-2.2 PSAP: required and recommended staffing”’ in the regulations (https://www.nj.gov/911/resource/reg/index.html).
Elements of the current network will continue when the move to Next Generation 9-1-1 is made. Before the new features promised can be implemented the telecommunicator should be familiar with the features of the current network.
OETS Updates-CTE Programs
A booklet explaining changes made to the ALI screen to help identify DAS sites in residential areas delivering wireless 9-1-1 calls to the PSAPs
Telecommunicator CEUs -1 Hour
EMD CEUs - 1 Hour
This slideshow is intended to help 9-1-1 calltakers idenify the different type of ALI screens used by the New Jersey 9-1-1 network
Booklet for "ALI Screen Review" presentation
Telecommunicator CEUs - 2 Hours
A booklet explaining changes made to the ALI screen to help identify DAS sites in residential areas delivering wireless 9-1-1 calls to the PSAPs
Telecommunicator CEUs -1 Hour
EMD CEUs - 1 Hour
Telecommunicator CEUs - 1 hour
EMD CEUs- 1 Hour
Updated March 2020
Handout Notes
Telecommunicator CEUs - 1 Hour
EMD CEUs - 1 Hour