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State of New Jersey Deapartment of Human Services  
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NOSI maintains 122 systems and devices within the Network Computer Center, 270 router connected sites, provides network connectivity, telecommunications, and video conferencing support for 20,000+ users and 80 extranet partners, provides network services and system integration management for security, authentication, Internet access, directory, messaging, discussion forums, calendar, web, telnet, ftp, file, print and 3-tier client applications.

The unit also provides on-going technical assistance for all DHS divisions and agencies as well as for many extranet partners.

Facility Operations:
  • Operates the Office of Information Systems’ facilities operations for five communication hub sites, one computer center and six co-location sites, and coordinates facility activities for the State’s Office of Technology (OIT)’s Hub and SAC facilities.
  • Work with Security Operations in creating a Department wide Disaster Recovery Plan.
  • Deployment of desktop and laptop computers, printers, switches and other network devices.
  • Backup servers and network infrastructure configurations.
  • Maintain the computer and network inventory.
Messaging and Calendaring Operations:
  • Messaging solution hardware, operating system & application support.
  • Calendar solution hardware, operating system & application support.
  • Messaging & Calendar storage management.
Security Operations:
  • Review, plan and implement a security framework to address information technology security requirements based on Federal and State laws.
  • Work with the Administrative Unit to create IT Policies and Letter of Instructions to address security requirements.
  • Risk Management Plan.
  • Work with Facility Operations in creating a Department wide Disaster Recovery Plan.
  • Provide security tools to IT staff.
  • Work with all units and divisions to establish security standards.
  • Messaging solution hardware, operating system & application support.
Telecommunications & Video Support Operations:
  • Processes and coordinates all Telecom orders for moves, changes, and additions of digital and analog telecommunication services department-wide
  • Manages the MACSTAR ISDN telephone features programming system.
  • Manages the assignment, distribution, and support for pagers in DHS-CO and cell phones department-wide.
  • Oversees network of Telecom Coordinators at all divisions and institutions.
  • Provides technical assistance for all aspects of telecommunications wiring, physical plant layouts, and operations.
  • Coordinates PBX yearly maintenance contracts.
  • Design and manage the Video Conferencing network.
  • Tier 2 Service Desk support for Telecommunications and Video Conferencing.
Wide Area Network Operations:
  • WAN planning & designing
  • WAN device management (routers, switches and hubs)
  • WAN data communications infrastructure management (routing configurations, network security, and firewalls.
  • WAN related Extranet and Security solutions & Support
  • Central Office local area network support.
  • Local Area Network (LAN) interface and connectivity planning.
Windows Networking Services and Computer Operations:
  • All Windows operating system/server operations support.
  • Windows server storage management support.
  • Windows & Active Directory network operating system management.
  • Windows based system security management.
  • Windows web operations support.
  • Windows related Extranet and Security solutions & Support.
  • Public Key Infrastructure (PKI) support.
  • Windows Server & PC Inventory management.
  • Deployment of mobile devices.
  • Central Office desktop and laptop computing support & imaging.
  • Planning and management of the Windows 2000 network, PC and server environments.
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