Contact US

NJ FamilyCare/Medicaid thanks its partners for their input during this unwinding process. With the help of a strong and enthusiastic stakeholder process, NJ FamilyCare hopes to:

  • Serve people the best way possible;
  • Communicate with clarity and concern;
  • Experiment with new ways to solve problems;
  • Continue to work closely with stakeholders; and
  • Show people we care.

For immediate emergency services, dial 911 or go to the nearest hospital. For emergency mental health services, dial 988

If you have questions about NJ FamilyCare, including your benefits or the status of an application, please call NJ FamilyCare at 1-800-701-0710 (TTY: 711).

To apply online, visit

To update your contact information or select a health plan, call 1-800-701-0710 (TTY: 711 or 1-800-701-0720)

To request a Medicaid Health Benefits Identification (HBID) Card, call 1-877-414-9251 (TTY: 711)

Medical Assistance Customer Centers (MACCs) are available to provide customer service to NJ FamilyCare members and the public, click HERE to find yours

To find your local County Board of Social Services, click HERE

If you are an NJ FamilyCare provider or partner organization with questions, please email

For questions about a DMAHS recovery matter (trusts, liens, estates, or medical records), please call 1-609-588-3016 (TTY: 711)

If you are a Deaf or hard of hearing NJ resident and need specialized technology to communicate with NJ FamilyCare or your healthcare providers, visit the Division of the Deaf and Hard of Hearing’s Equipment Distribution Program page

If you are a low-income NJ resident and need a cell phone to communicate with NJ FamilyCare or your healthcare providers, visit the Affordable Connectivity Program page

Unwinding Process - Call to update your address Call to update your address, and get ready to receive a renewal packet.