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New Jersey Long-Term Care Ombudsman

Untitled Document

Volunteer Advocate Program

group The New Jersey Office of the Long-Term Care Ombudsman (LTCO) Volunteer Advocate Program provides citizens with an opportunity to make a meaningful difference in the lives of people living in nursing homes in New Jersey.

The primary function of the LTCO is to advocate for people living in long-term care facilities by investigating and resolving complaints made by them or by others on their behalf.

Volunteer Advocates are an essential part of the LTCO team. They are an extension of the Office of the Long-Term Ombudsman.

The Volunteer Advocate’s role is to solve problems for the resident and to ensure that all residents are being treated with dignity and respect.

Each Volunteer Advocate undergoes 32 hours of extensive and in-depth training and is required to pass a certification exam in order to participate in the program.

Then, after working a more experienced volunteer for two weeks, the Volunteer Advocate is assigned to a nursing facility close to home. Although Volunteer Advocates can make their own hours, they are required to visit their assigned facility and speak to residents for at least four hours per week.

The types of problems that Volunteer Advocates typically encounter include: lack of staff responsiveness; failure to respond to call bells; inadequate or unappetizing food; hygiene problems; lack of activities; and missing or stolen personal belongings, such as clothing, dentures and eye glasses.

If a Volunteer Advocate identifies serious issues, such as abuse, neglect or exploitation, a full-time investigator/advocate from the LTCO may be assigned to investigate and resolve that concern.

While the Volunteer Advocate Program currently has about 200 volunteers, many more are needed. Never has that role been more important than during the COVID-19 pandemic. For months, residents have been subject to severe restrictions on visitation by families and friends, which has badly affected resident health and well-being. The inability of residents, families, and friends to be together during the coronavirus pandemic has emphasized the importance of human connection.

If you are interested in having a direct impact on the lives of vulnerable New Jersey citizens living in nursing homes, please consider becoming a Volunteer Advocate. For more information, contact the Volunteer Advocate Program at 609-826-5053 or email at volunteer@ltco.nj.gov.

Volunteer Spotlight

Volunteers must complete a 32-hour training program to become a certified Volunteer Advocate. The training curriculum was developed by UMDNJ-School of Medicine and Rutgers School of Social Work and is modeled after the National Ombudsman Resource Center curriculum. The training program and training manual were recently updated to reflect industry changes, trends, and new federal nursing home regulations. Intensive classroom instruction is conducted by the Volunteer Advocate Program Statewide Trainer and additional on-site orientation and placement of new advocates is conducted by the Regional Coordinator.

Training topics include:

Overview of the Volunteer Advocate Program
Communication Skills
Demographics of the Elderly Population
Elder Abuse, Neglect, and Exploitation
Medication and the Elderly
Normal & Abnormal Conditions of Aging
Residents’ Rights
Social, Financial, Legal, and Ethical Issues in Long-Term Care Facilities
The Long-Term Care Setting
The Office of the Long-Term Care Ombudsman Complaint Process
Visiting a Long-Term Care Facility

The State Volunteer Program Coordinator manages the Volunteer Advocate Program at the state level while five Regional Volunteer Program Coordinators manage the program at the regional/county level:

State Coordinator
Deirdre Mraw (609) 826-5053
Online Application Printable Application
Region I
Essex, Hudson, Morris & Union
Regional Coordinator
Sue Rosenkranz
(973) 289-7906
Region II
Bergen, Passaic, Sussex & Warren
Regional Coordinator
Clara Krever
(201) 274-3016
Region III
Middlesex, Mercer, Somerset, Hunterdon & Monmouth
Regional Coordinator
Beth Mane'
(732) 995-7482
Region IV
Burlington, Cumberland, Camden, Gloucester & Salem
Statewide Trainer/Regional Coordinator
Janet Khanlian
(856) 630-2786
Region V
Ocean, Atlantic & Cape May
Regional Coordinator
Sharon Brenner-Cadalzo
(609) 433-7888

Last Updated: Wednesday, 03/10/21