Support Coordination (Care Management)

Care management and Individualized Service Plan (ISP) development is provided by independent support coordinators working for DDD/Medicaid-approved Support Coordination Agencies (SCAs).  Support coordinators must conduct monthly health and safety monitoring to ensure that ISP services are being delivered and they are continuing to meet individual needs.

After an applicant is determined eligible to receive DDD services, their DDD Intake Worker will provide them with a Support Coordination Agency Selection Form to complete. Individuals may choose the Suport Coordination Agency they wish to work with, or they may choose to be auto-assigned to an agency. The agency will assign a support coordinator to work with the individual and caregivers to complete the Person-Centered Planning Tool (PCPT) and the Individualized Service Plan (ISP).

Once a person is enrolled in one of DDD's medicaid waiver programs, they have the the right to change their Support Coordination Agency if they wish to. To request this change, submit the Support Coordination Agency Change Form to DDD.

Support Coodination Agency changes are made by DDD at the beginning of the month.

Individuals and families can use DDD's list of approved Support Coordination Agencies to help them find agencies that serve their county.

For additional guidance, see Selecting a Support Coordination Agency: Making Choices, Becoming Empowered and Evaluating Support Coordination Services, guide booklets developed by The Boggs Center on Developmental Disabilities.