Support Coordination Information
Support Coordination is a Division-funded service that assists individuals in gaining access to needed program and State plan services, as well as needed medical, social, educational and other services.
Subscribe to the Support Coordination Listserv
Support Coordination Update Webinars
Support Coordination Agency Update Webinars occur the second Thursday of the second month of each quarter from 1:00 pm - 2:00 pm.
- February 13, 2025, 1-2 p.m. Register for the Feb. 13 SCA Update Webinar
- May 8, 2025 1-2 p.m. Register for the May 8 SCA Update Webinar
- August 14, 2025, 1-2 p.m. Register for the Aug. 14 SCA Update Webinar
- November 13, 2025, 1-2 p.m. Register for the Nov. 13 SCA Update Webinar
Monthly Support Coordination Newsletter
2025
2024
Support Coordination Trainings
January 2025
DDD Trainings for Support Coordinators: January 2025
College of Direct Support Trainings for Support Coordinators: January 2025
Ongoing Through The Boggs Center
Support Coordinators are reminded that additional trainings are available through The Boggs Center. To see training topics and dates, and to register, go to The Boggs Center’s Online Registration System.
Support Coordination Census Enforcement
Extenuating Circumstance Application (September 2024)
Extenuating Circumstance FAQ (September 2024)
Past Support Coordination Update Webinars
2024
November 2024 Slide Deck | November 2024 Recording
August 2024 Slide Deck | August 2024 Recording
May 2024 Slide Deck | May 2024 Recording
February 2024 Slide Deck | February 2024 Recording
2023
December 2023 Slide Deck | December 2023 Recording
October 2023 Slide Deck | October 2023 Recording
August 2023 Slide Deck | August 2023 Recording
June 2023 Slide Deck | June 2023 Recording
April 2023 Slide Deck | April 2023 Recording
February 2023 Slide Deck | February 2023 Recording
2022
Support Coordination Documents and Forms
Guidance and Tools
- ABC Care Management Manual (September 2024)
- Amended ISP Quick Reference Guide
- Avoiding Service Gaps
- Claiming for Support Coordination Services for Individuals Enrolled in SP or CCP-FFS
- Communication Protocol
- Community Care Program (CCP) Fact Sheet
- Directory of DDD Helpdesks
- Electronic Signature (e-signature) Fact Sheet
- Email Validation Process: SC Training (11/28/2018)
- Entering Supported Employment–Individual Employment Support Services Into the ISP
- EVV Checkbox Quick Reference Guide
- EVV Checkbox Communication to Support Coordination Agencies
- EVV Guidance for Support Coordination Agencies
- Guidance on Waiver Program Transitions
- Independent Living Discussion Tool
- ISP Plan Reviews: Guidance for SCAs (12-03-2024)
- Quick Reference Guide to Mandated Trainings for SDEs
- Quick Reference Guide to Support Coordination Agency Staff Requirements
- Support Coordination Agency Evaluation Guidebook (2024)
- Support Coordination Agency Policies & Procedures Guidebook
- Seeking Out Support (SOS) Form Now available in iRecord!
- Tips for Preparing an ICM Referral
- Transitioning Individuals from Institutional Settings
- Transportation Services in Fee for Service
- ISP Signature Page Frequently Asked Questions
Guardianship
- Request for Guardianship Recommendation
- Bureau of Guardianship Services (BGS) Referral Form
- Family Information Sheet
- Bureau of Guardianship Services Referral Form Work Instructions
Incident Reporting
Plan Development and Monitoring
- Addressing Enhanced Needs Form
- Continuation of Prevocational Training Justification
- DDD Mental Health Pre-Screening Checklist
- DVRS Referral Guidelines
- Employment Determination Form – (F3)
- Employment Non-Referral Form to DVRS or CBVI – (F6)
- Employment Forms Instruction Guide – F3 & F6
- HIPAA Form Approved for Use by SC Agencies
- ISP Review Checklist for Support Coordination Supervisors
- ISP Revision and Notification Form
- ISP Worksheet for Day Habilitation Providers
- ISP Worksheet for Residential Providers
- Medicaid Eligibility Troubleshooting Form
- Participant Enrollment Agreement-English
- Participant Enrollment Agreement-Spanish
- Participant Rights and Responsibilities-English Now embedded in the ISP!
- Participant Rights and Responsibilities-Spanish
- Support Coordinator Monitoring Tool – Monthly
- Support Coordinator Monitoring Tool - Quarterly and Annual
- Support Coordinator Monitoring Tool – Work Instructions
Request Forms
- AT/EM Evaluation Request Form
- AT/EM/VM Purchase Request Form
- Community Care Program Waiting List Request Form
- Community Inclusion Services/Individual Supports 15-minute Rate Request Form
- Community Transitions Unit Case Transfer Form
- Early Retirement Request
- Enhanced Reasonable and Customary Wage Request
- Goods and Services Request Form Instructions
- Goods and Services Request Form
- Human Rights Committee Referral Form
- ICD-10 Diagnosis Change Request Form
- ICF/ID Referral Form
- Intensive Case Management (ICM) Referral
- Retroactive Change Request Process
- Retroactive Change Request
- Single Passenger Rate Transportation Request Form
- Supported Employment Funding Request
- Voluntary Discharge from DDD Services
- Waiver Program Disenrollment Request
- Waiver Program Transfer Request
DDD Resource Team Consultation Request Forms
- Board Certified Behavior Analyst (BCBA) Consultation Form
- Registered Nurse (RN) Consultation Form
- Speech Language Pathology (SLP) Consultation Form
Residential Placement Forms
Apply to Become a Support Coordination Agency
To become a DDD/Medicaid-approved Support Coordination Agency, an agency must apply to become a provider by completing the Combined Application to Become a Medicaid/DDD Approved Provider.
Prior to submitting the application, agencies interested in providing DDD-funded Support Coordination services must do the following:
- Review the Division's revised Conflict-Free Policy (Revised 1/2022)
- Review the Support Coordinator's Guide to Unusual Incident Reporting
- Submit an Agency Letter of Interest and an Agency Conflict-Free Policy (both on agency letterhead) to the Provider Helpdesk: DDD.ProviderHelpdesk@dhs.nj.gov
iRecord Access
Support Coordination Agencies approved to provide Support Coordination services can request access to the iRecord. For the initial request for iRecord access, the Support Coordination Supervisor must complete the iRecord Request Form, scan it, and email it to DDD.ITREQUESTS@dhs.state.nj.us. A username and temporary password will be sent to the Support Coordination Supervisor, including instructions on re-setting the initial temporary password.
After the initial account is set up, the Support Coordination Supervisor can log into the iRecord and request additional users.