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Customer Service Center answers questions and resolves taxpayer issues for various tax types. In Fiscal Year 2019 the Division’s Taxpayer Service Representatives answered 228,211 phone calls.
Taxpayer Accounting Branch
The Taxpayer Accounting Branch reviews accounts, approves refunds, and sends bills. In Fiscal year 2019 this branch worked a total of 246,364 accounts at a monetary worth of more than $613,063,218.