Official Site of The State of New Jersey

How do I create a New Jersey Tax Portal profile?

Visit our user guide, Creating a New Jersey Tax Portal Profile , for step-by-step instructions.

What is my passcode?

Your passcode is the six-character code included in your Welcome Letter. If you were issued a PIN instead, enter two zeros followed by your PIN. For example, if your PIN is 1234, your passcode would be 001234.

If you need to retrieve your Passcode/PIN, you can request it here.

Can I file and make payments without creating a portal profile?

Yes, you can still file and make payments monthly or quarterly without creating a profile, but you will not have access to features such as profile history, secure data storage, or the ability to cancel a payment submitted as a guest.

Can a tax preparer set up a portal profile for a client?

Yes, although business owners should create the Administrator Profile, tax preparers can assist them with the set-up. Tax preparers also must create a Delegate Profile for themselves. Once created, administrators can grant access for their delegate to manage returns, etc.

What is a guest payment and how do I submit one?

A guest payment is a means of paying an outstanding debt to the New Jersey Division of Taxation without having or creating a New Jersey Tax Portal profile. Review the user guide, Filing and Paying as a Guest .

Why should I create a portal profile when it is not required?

By creating a portal profile, you have access to additional features such as the ability to view filing and payment history, edit or cancel payments prior to the settlement date, and maintain your profile. The portal also improves filing efficiency by securely storing your information for future use.

I received this error message, "A taxpayer was not found with the information entered." What am I doing wrong?

This error means the information you entered does not match what we have on file. Here are some troubleshooting tips:

• If you have never filed a Phase 1 tax return before and are a new business, select "I have not filed a return."
• Make sure you enter the business name exactly as it appears on your Business Registration Certificate (every letter-upper case and lower case, punctuation mark, spaces, etc).
• Sole proprietors should enter their name, and not the DBA (e.g. Doe, John A not Joe's Pizza).
• If you do not have your passcode/PIN, request it here.
• For Sales Tax filings, make sure you enter the Line 1 Gross Receipts amount from the last filed Sales Tax return, not the payment amount.
• If you still encounter the error message after troubleshooting, call the NJ Tax Portal Help Desk at 609-772-8577.

Can I register a new business using the New Jersey Tax Portal?

No. You must submit a Business Registration Application (NJ-REG) to New Jersey’s Division of Revenue and Enterprise Services (DORES). Visit Doing Business in New Jersey for more information.

What is a service request and how do I submit one?

A service request is a means to request or submit information to the New Jersey Division of Taxation without needing to contact the Division via phone or email. Review the user guide, Requesting a Service from the Division .

How do I view responses to service requests?

In the Portal, under View Manage Service Requests, select Filter, then select All.

Responses sent by the Division appear at the bottom of the screen.

What are the types of user profiles?

Administrator: A portal user with full access to manage all tax profiles registered to an entity. This includes the ability to control user access, settings, and other functions. Typically, this is the business owner or primary profile holder. Profile Administrators have overall access to the Taxpayer Entity and all profiles associated with it. Multiple Administrators can exist for each Taxpayer Entity. Administrators can add, remove, or update authorized users and grant access to tax profiles. Please ensure that you are only linking to the entity as the Administrator if you hold an authorized position within your organization.

Delegate: An individual authorized by an Administrator to access a Taxpayer Entity and/or selected tax profile(s) to perform specific tasks, such as filing returns or making payments. This role grants the Delegate User the ability to carry out specific functions assigned by the Administrator, without the high-level access that the Administrator possesses. There is no limit to the number of Delegate Users under a Taxpayer Entity, nor to the combination of access to the Taxpayer Entity or tax profile(s). Each Delegate User is granted access based on the Administrator's discretion.

Can there be more than one Profile Administrator?

Yes. If there is more than one entity owner, each owner shall register in the portal as an Administrator. Each Administrator may grant access to a Delegate from their own portal profile. All Administrators will be notified of profile changes.

How do I remove or change an Administrator?

Administrator access cannot be adjusted or revoked by portal users. If you feel a portal user has Administrator access to an entity and they shouldn’t, call the NJ Tax Portal Help Desk at 609-772-8577.

How do I remove a Delegate User?

If, at any time, an Administrator wants to revoke the Delegate access granted, go to ‘My Profile’ and click on ‘Manage Delegates.’ Select the name of the delegate and adjust the permissions to make a change, or you may enter an end date to revoke all permissions as of the specified date.

What if I create an Administrator profile by mistake?

Eventually all New Jersey taxpayers will utilize the NJ Tax Portal for their State tax needs, including Individual Income Tax. If you create an Administrator profile in error, there is nothing you have to do at this time.
However, if you linked yourself to a business entity in error, call the NJ Tax Portal Help Desk at 609-772-8577 to have your account detached from the erroneous entity.

I am the Administrator for a business, but when I log in to the Portal, I see tax accounts I do not handle (CBT, PART or PTE) listed under the business. What do I do?

Administrator profiles are usually set up by the owner of the business. If you are not the owner of the business, or do not handle all tax types as a preparer, you should not be an administrator for the entity. Please use your Portal account to place a service request to have the Administrator account unlinked from the business or call our NJ Tax Portal Hotline to request assistance.

The business owner must then set up an Administrator account with their email address. You would create a Delegate profile and have the owner of the business use their new Administrator account to add you as a delegate, specifying the tax types you manage.

I am a delegate for a business, but when I log in to the portal, I cannot file or pay for certain taxes I handle. What do I do?

Please contact the administrator of the business and have them update your access to include the tax types that you will be managing.

How can I amend a Streamlined Sales Tax Return (Simplified Electronic Return or SER)?

If you need to amend a Streamlined Sales and Use Tax return, you should contact the provider or preparer who handled your original return, as the Portal does not support filing amendments directly. If you are no longer associated with that provider or preparer, you can submit a service request with the amendment details through the NJ Tax Portal.

What payment methods are accepted on the New Jersey Tax Portal?

Payments can be made via ACH Direct Debit or credit card. A service charge applies to credit card payments through a third-party vendor.

Can I save my payment information?

Yes, your bank profile information can be saved for future payments when logged in with your username and password.

How far back can I file and view business tax returns/payments online?

You can file and view online transactions submitted through the New Jersey Tax Portal for periods up to 36 months before the current date.

Can I view and amend my submitted return?

To view and amend your returns, you must be logged in through your NJ Tax Portal profile. You may view your tax returns in your filing history. If you need to amend your return, you can do so while logged into your NJ Tax Portal profile.

How do I request a refund?

You must submit a Claim for Refund form (Form A-3730).

Under Online Transactions, select File an Application, then select Claim for Refund Form.

Do I need to add ACH Company IDs as exceptions if my bank imposes a debit block?

If you or your bank imposes a debit block, add the ACH Company ID as an exception to the bank profile debit filter. The ID for ACH is 7216000928 and for IVR payments made via phone, use 8216000928.

Will my data be secure?

All taxpayer data transmitted and stored in the New Jersey Tax Portal is encrypted using FIPS 140 Encryption Requirements in accordance with IRS guidelines.

Can I upload my current or previous tax returns from my tax software?

No, data cannot be imported from tax software or previous returns.

Who can access my tax information once I submit it through the portal?

Your tax information can be accessed through the administrative profile and delegate profile access on the New Jersey Tax Portal.

Is Multi-Factor Authentication (MFA) required?

No, Multi-Factor Authentication (MFA) is not required. But MFA adds an extra layer of security by requiring two forms of identification: your ID and password (something you know), and a unique code (something you have) that is generated by your mobile device, computer browser, or tablet. This code is different each time you log in and is called a one-time password (OTP).

What browser should I use to access the New Jersey Tax Portal?

The portal supports:

• Microsoft Edge
• Safari
• Google Chrome
• Mozilla Firefox

Do I need to allow pop-ups from the New Jersey Tax Portal?

Yes, ensure your browser’s pop-up blockers are disabled or add the portal’s URL to the exception list to access all features.

What should I do if I receive the error message "A taxpayer was not found with the information provided" when linking my business?

This error means either the information entered does not match our records or the business is not yet available in the Tax Portal. Verify that:

• Business Name: Matches your Business Registration Certificate exactly, including capitalization, punctuation, and spacing.
• EIN: All 12 digits are entered correctly.
• PIN/Passcode: A 4-digit PIN must be entered as 6 digits by adding two leading zeros (for example, 1234 → 001234).
• Gross Receipts: The amount is from Line 1 of your most recently filed Phase 1 or Phase 2A return; not the payment amount.
• Recent Registration: If you recently registered your business, allow time for your information to become available.

If the information is correct and you still receive the error, your business may not yet be in our system or may not be registered for the applicable taxes. Contact a live representative through the Portal, call the NJ Tax Portal Help Desk at 609-772-8577, or submit a service request if available.