General Access and System Use
Frequently Asked Questions (FAQs)
Last updated: September 10, 2026
This page answers frequently asked general questions about NJSLEDS. These FAQs are intended to support all users, regardless of submission type, in understanding how the system works, how to get help, and how to navigate processes that affect multiple submissions. If your question isn't answered, please contact the NJSLEDS Help Desk.
Showing FAQs.
Q1: I didn’t receive my welcome email or login credentials. What should I do? ▼
If you have not received your NJSLEDS login credentials, follow these steps:
- Confirm your access. Only users submitted through the NJSLEDS User Change Request Form, located on the Key Documents page, will receive login credentials. Verify with your Web User Administrator (WUA) that a request was submitted with your correct name and district-issued email address.
- Check your inbox, spam and junk folders. The authorization email comes from an NJSLEDS Account Team member, typically from NJSLEDS@doe.nj.gov, with “Authorization for DOE NJSLEDS” in the subject line. Also ask your district IT to check any email quarantine systems.
- Confirm timing. Account processing typically takes one to two business days after the WUA submits the request. Processing may take longer during high-volume periods.
- Activate in myNJ. If you received the email, log into myNJ, click the “auth code” link in the top right corner, paste the authorization code, then log out and back in. The NJSLEDS tile should appear.
- Contact the NJSLEDS Team if access is still missing. Email NJSLEDS@doe.nj.gov and include your full name, district name and CDS code, and the approximate date the request was submitted.
Reminder: WUAs and Superintendents do not automatically receive NJSLEDS access. Login credentials are assigned to individuals and must not be shared.
Q2: I can’t log in, or I forgot my username or password. Who do I contact? ▼
NJSLEDS is accessed through myNJ (the myNewJersey portal). Your username and password belong to myNJ, not NJSLEDS. The NJSLEDS Help Desk cannot reset or recover myNJ login credentials.
If you can’t log into myNJ, or you forgot your login ID or password, use the “Forgot your login ID?” and “Forgot your password?” links on the myNJ login page. Those recovery options are managed by myNJ, not the NJSLEDS team.
Here’s how to tell which kind of issue you have:
- A myNJ issue is anything that stops you from logging into myNJ at all: login ID, password, a locked account or account recovery. Use the myNJ login help links.
- An NJSLEDS issue is anything that happens after you’re logged into myNJ: the NJSLEDS tile is missing, your authorization code isn’t working or you can’t otherwise open the system. For these issues, contact the NJSLEDS team at NJSLEDS@doe.nj.gov.
Q4: My myNJ account information doesn’t match what NJSLEDS has on file. What happens? ▼
Your first name, last name and email address in myNJ must match the information your Web User Administrator (WUA) submitted to NJSLEDS. If they don’t match, your NJSLEDS access won’t attach to your myNJ account, even after you enter your authorization code.
To fix this, contact the NJSLEDS Help Desk to verify or update the information on file, or create or update your myNJ account so your name and email match exactly what was submitted. The information must match exactly for access to work.
Q5: Can I be added as an NJSLEDS User/Point of Contact (POC)? ▼
To add, remove or update NJSLEDS users for your district, your Web User Administrator (WUA) must submit the NJSLEDS User Change Request form, which can be found on the Key Documents page. This ensures proper access, system security and role-based permissions. Processing typically takes one to two business days after the form is submitted. If credentials aren’t received after one week, follow the steps outlined in Question #1.
Q6: Can more than one person in my district have access to the NJSLEDS system? ▼
Yes, but with limitations. Each district may have up to eight (8) active user accounts in NJSLEDS at a time. To request to update your district’s users for NJSLEDS, your Web User Administrator (WUA) must submit a formal request using the NJSLEDS User Change Request form, which can be found on the Key Documents page. This ensures proper access, system security and role-based permissions.
Reminder: Login credentials are assigned to individuals and may not be shared.
Q7: As the Web User Administrator (WUA), can I create additional NJSLEDS user accounts for my team? ▼
No. Only the NJDOE NJSLEDS team can create user accounts directly. If your district needs to request access for additional users, you, as the Web User Administrator (WUA), must fill out the NJSLEDS User Change Request form, which can be found on the Key Documents page. Districts cannot create their own accounts. All access must be requested and approved through the NJDOE to ensure secure system access and role-based permissions.
Q8: What roles exist in NJSLEDS, and what access does each have? ▼
All NJSLEDS users have the same base role, called LEA user. This role gives users access to their district’s information only. No one can see data from another district.
What each LEA user can do depends on the submission permissions they’ve been granted:
- If a user has no submission permissions, they’ll be able to log in and view general system features like the home page, account settings, and dashboards, but they won’t be able to upload or view submission records.
- If a user has been granted permission for one or more submissions, they’ll see and be able to upload data for those specific areas (ex., Student Management, Staff Vacancy, etc.).
- If you’re unsure which submissions you have access to, view the NJSLEDS District Point of Contact list on the Key Documents page.
Q9: Can I use my NJ SMART credentials to log into NJSLEDS? ▼
No. NJSLEDS and NJ SMART are completely separate systems with separate login credentials. Even if you had access to NJ SMART, you will need a new, unique NJSLEDS account. NJSLEDS login credentials are provided separately through the User Change Request Form process outlined in Question #5.
Q10: I manage data for more than one district. How do I handle multiple NJSLEDS accounts? ▼
If you work across districts with separate CDS codes (common for charter school networks, Approved Private Schools for Students with Disabilities (APSSDs) and contracted data coordinators), you need a separate NJSLEDS account for each district. There are two ways to manage them:
- Method 1 (recommended): Use a different web browser for each district. Log into one district in Chrome and another in Firefox or Edge, for example. This lets you stay logged into both at once and switch by changing browsers.
- Method 2: Clear your browser cache between accounts. Log out of both NJSLEDS and myNJ, clear your cache and cookies, then log in under the other district. This works if you only need one account at a time.
If your data ever appears under the wrong district, see the next question before re-uploading anything.
Q11: I uploaded data but it’s showing under the wrong district code. What should I do? ▼
This usually happens when you’re logged into the wrong district account, which is most common for users who manage multiple districts.
- First, check which account you’re logging into. In NJSLEDS, open your account settings and confirm the district code you’re viewing.
- If data was uploaded under the wrong district, contact the NJSLEDS Help Desk right away.
- Do not try to re-upload or delete the data on your own first. The Help Desk will guide you through correcting it safely.
Q12: How do I upload data into NJSLEDS? ▼
Data must be formatted according to the submission-specific template and uploaded as a .CSV UTF-8 file. Ensure that all required fields are completed and formatted correctly to prevent errors.
Q13: I received duplicate record errors. What do I do? ▼
Duplicate errors typically occur when a record appears more than once in the submission file. Review your source file and remove or consolidate duplicate entries before resubmitting it.
Q14: How do I fix errors in NJSLEDS? ▼
Here is the standard process for resolving errors:
- Filter to error records: In the NJSLEDS system, go to the Submission Records tab and filter to show only records with an “Error” status.
- Export and review: Export both your filtered Submission Records view and the Error Report. Use them together to identify which records need correction.
- Correct the data in your source system: Log into your Student Information System (SIS) or other local source system and make the necessary corrections there. NJSLEDS is a target system, so corrections must originate in your source system.
- Re-export your file: Generate a new .CSV UTF-8 file from your source system.
- Re-upload to NJSLEDS: Upload the corrected file in the Submission Upload tab. The system will override any records where errors have been resolved.
- Repeat if needed: Continue this process until all errors are cleared and your file has a “Valid” record status.
For step-by-step guidance, visit the Trainings and Webinars page or the applicable submission User Resources page.
Q15: Do I need to resolve every error in my file? ▼
Yes, your file should be free of errors prior to the Fall and End-of-Year Snapshots.
Q16: Some of these errors did not occur in NJ SMART. Why is that? ▼
NJSLEDS is not a copy of NJ SMART. It is a new system with new logic, improved validations and different requirements. There may be instances where certain issues were not flagged by NJ SMART as expected. The NJSLEDS team continues to review validation rules and make adjustments based on user feedback.
If you encounter an error that contradicts the submission handbook or feels unclear, please report it to the NJSLEDS Help Desk. We’re actively reviewing those patterns to determine whether changes are needed on our end.
Q17: Is NJSLEDS replacing NJ SMART? ▼
Yes. The NJDOE replaced NJ SMART with NJSLEDS as the state’s official data reporting system.
NJSLEDS offers a modernized, cloud-based platform with stronger data governance, improved submission workflows, and long-term flexibility to meet changing policy and compliance needs. Most submission file layouts remain the same to reduce disruption, but the overall system and infrastructure are new.
Q18: Why can’t I edit records directly in NJSLEDS? ▼
NJSLEDS is a target system. It stores validated data for official reporting and is not designed for direct editing. Update all records in your local source system, such as your SIS or HR platform, and then re-upload them to NJSLEDS.
Q19: Can I upload just one corrected record? ▼
Yes. NJSLEDS allows you to upload a file that contains as few as one record or as many as several thousand. You can correct a single record by uploading a new file that contains only that record, provided it follows the appropriate format and includes the necessary identifiers.
This flexibility allows districts to correct issues without reprocessing the whole dataset. However, it’s still important to ensure that each file meets submission standards and reflects the current state of your local source system.
Q20: Why is my upload taking so long? ▼
Processing delays may occur when uploading large files or during high-volume periods. The development team is actively working to improve system performance. If you experience prolonged delays, please contact the NJSLEDS Help Desk using the “Contact Help Desk” button on the NJSLEDS system homepage or by calling 609-376-3970.
Q21: Why doesn’t NJSLEDS allow full vs. partial uploads? ▼
NJSLEDS is intentionally designed to move beyond the “full” versus “partial” upload distinction used in NJ SMART. Instead, the system supports incremental uploads, meaning districts can submit data in any volume, at any time, without having to designate the upload type.
Each file submitted to NJSLEDS is treated as a standalone submission. The system processes each record based on its unique identifiers and either adds or updates the records accordingly. This approach simplifies the submission process, reduces confusion around upload types, and allows for more flexibility in correcting or updating data.
While this model may feel different at first, it aligns with the overall shift to a more modern, real-time data system. It also reduces the risk of accidental data replacement or overwrites that sometimes occurred in NJ SMART.
Q22: What happened to Conflict-Owning and Conflict-Claiming? ▼
In NJSLEDS, the terms “Conflict-Owning” and “Conflict-Claiming” have been retired and replaced with more intuitive, action-oriented labels:
- Conflict-Owning is now referred to as Transfer Request, and the involved LEA is now the Associated District.
- Conflict-Claiming is now referred to as Transfer Requested, and the involved LEA is now the Requesting District.
These updates are part of a broader effort to streamline terminology and clarify responsibilities in the transfer resolution process. To learn more, review the Introduction to NJSLEDS webinar on the Trainings and Webinars page.
Q23: Why can’t I enter the word “null” into a field? ▼
NJSLEDS reads the word “null” as a system term meaning “no data.” Do not enter “null” as a placeholder for missing information. If a field is optional and there is no value to report, leave it blank instead.
The exception is a name field when Null is the person’s actual name.
Q24: One of my students or staff members has the last name Null. How do I report them? ▼
If a student or staff member’s last name is Null, enter Null in the Last Name field as it appears in your local source system. NJSLEDS allows the word Null in a name field when it represents the person’s actual name.
Do not use “null” in other fields or as a placeholder for missing information.
Q25: How do I save my file in .CSV UTF-8 format in Excel? ▼
Option 1: Save as a .CSV UTF-8 in Excel
- Open your file in Excel.
- Click File > Save As (or Save a Copy, depending on your version).
- Choose a folder location where you want to save your file.
- In the “Save as type” dropdown menu, select .CSV UTF-8 (comma delimited) (*.csv).
- Enter your file name and click Save.
Option 2: If “.CSV UTF-8” is not available in your Excel version
- Open your file in Excel.
- Click File > Save As.
- Under “Save as type,” choose .CSV (comma delimited) (*.csv).
- Save the file and close Excel.
- Right-click your saved file and choose Open with > Notepad.
- In Notepad, click File > Save As.
- At the bottom of the Save window, find Encoding and choose UTF-8.
- Keep the file extension as .csv and click Save (overwrite the old file if prompted).
Why this works
- Older versions of Excel don’t always support the .CSV UTF-8 option.
- By using Notepad, you can manually change the file’s encoding to UTF-8.
- This is important to ensure special characters (like accents) are saved correctly.
Your file is now saved in the correct format and ready to upload to NJSLEDS.
Q26: How do I preserve leading zeros in my .CSV UTF-8 file? ▼
Excel 2016, 2019 and Microsoft 365
Upon opening a .CSV file, Excel identifies any leading zeros in the data and displays a notification:
- Convert: Interprets values as numerical entries, removing leading zeros
- Don’t Convert: Maintains values as text, preserving leading zeros.
Users should select “Don’t Convert” to ensure that leading zeros are retained during import.
If you accidentally select the checkbox and click on Convert, you must follow the steps mentioned:
- Go to File > Options.
- Select Data.
- Check the check box stating “When loading a .CSV file or similar file notify me of any automatic data conversions.”
- Click OK.
- This will show the pop-up every time a .CSV file is opened in Excel.
Excel 2013 and earlier
To prevent leading zeros from being removed in a .CSV file in older versions of Excel, use the Text Import Wizard and select “Text” as the column type. The following steps explain the process:
- Open Excel and start with a blank workbook.
- Go to the Data tab.
- Click from Text/CSV (older version: Get External Data From Text).
- Select your .CSV file.
- The Text Import Wizard appears:
- Step 1: Choose Delimited.
- Step 2: Set delimiter to Comma.
- Step 3: Select the column(s) where you need leading zeros and set Column Data Format = Text.
- Click Finish. Excel loads your .CSV and keeps leading zeros (e.g., 00123 stays 00123).
Q27: Can I call someone instead of filling out the Help Desk web form? ▼
Yes. You can call the NJSLEDS Help Desk at 609-376-3970, Monday through Friday from 8 a.m. to 5 p.m.
The preferred method for contacting the Help Desk is the secure web form inside NJSLEDS. Click the “Contact Help Desk” button on the system homepage.
Q28: My County District School (CDS) directory information is incorrect. How can I update it? ▼
To correct County District School (CDS) directory information, please email cdshelp@doe.nj.gov and include your CDS code in the email.
Q29: How can I find the County District School (CDS) directory? ▼
The County District School (CDS) directory can be found on the website’s Key Documents page.
Q30: How long should I expect to wait for a Help Desk response? ▼
The NJSLEDS Help Desk typically responds to inquiries within three to five business days. During active submission periods, response times may be longer due to increased volume. We appreciate your patience as we work to support all districts as quickly as possible.
Q31: Where do I find contact information for an NJSLEDS point of contact for another LEA? ▼
The NJSLEDS Authorized User List is available on the website’s Key Documents page.
Official Site of The State of New Jersey