At some point in your career, you will be faced with a problem that must be resolved. The processes of problem solving and decision making require using skill sets. The logical and intuitive steps needed to resolve an issue may be overwhelming. This one-day course is created to focus on the characteristics of problem solving and the techniques necessary for identifying and applying resolution skills.

Learning Objectives:

• • Define key aspects of problem solving and decision making
  • Differentiate between routine and non-routine problems that occur in the workplace
  • List the steps of an effective problem-solving process model
  • Identify common barriers to problem solving
  • Identify current decision-making strengths and weaknesses
  • Describe an effective decision-making strategy
  • Identify group decision-making techniques
  • List the steps in effective decision making
  • Identify the pros and cons of individual and team decision making

Learning Management System Users:  Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu.  Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.   

External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov. 

A $20 administrative  fee will apply to learners who do not have Learning Management System (LMS) platform accounts.

Training Authorization Form