Course Description

How to Provide Good Customer Service While Working Remotely

This Quick CLIP highlights essential customer-service approaches to apply while working remotely. The strategies focus on ways to provide seamless customer service through empathetic, timely, and courteous communications that amplify customer satisfaction. Specific ways to balance workflow and enhance focus are also explored.

Leading Your Team Through Transition

During a transitional phase, leaders can provide guidance to their teams by helping them find productive areas to focus on.  In this Quick CLIP, discover three actions that leaders can adapt to help maintain team alignment and solidarity as changes take place in the organization.

How to Manage and Reduce Your Stress  

Coping with unavoidable pressure and stress on a day-to-day basis is a common task that people manage. However, consistent levels of stress can lead to unhealthy consequences and negatively impact the mind and body. This Quick CLIP highlights the importance of self-care and briefly discusses strategies to reduce stress and improve overall health.  

Sharing with OneDrive

Sharing your files and receiving feedback from your colleagues has never been easier. Microsoft OneDrive allows you to access your files from any device, share those files with coworkers from anywhere, leverage remote collaboration, without the worry of losing files. This Quick CLIP will demonstrate how to back-up copies of your files and share files with colleagues to foster remote collaboration.

Registration

Learning Management System Users:  Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu.  Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.   

External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov. 

A $20 administrative  fee will apply to learners who do not have Learning Management System (LMS) platform accounts.