Fact-finding hearings and e-adjudication
If we need more information from you or a claimant about an application for Unemployment Insurance benefits, we will contact you by phone or email.
For claimants that have an email address on file with the Division, we will send a secure link that will take them to an online application where they’ll be asked to give us information about their claim. This e-adjudication process will replace scheduled claims examiner appointments (or fact-finding hearings) and allow for a more efficient way of processing the unemployment claim. Instead of having to wait weeks for a scheduled claims examiner appointment, an email questionnaire will be sent within days of filing a claim.
Once a claimant completes the online questionnaire, the response is immediately routed to a claims examiner to process. At that point, the claims examiner may contact you if more separation information is needed before the claims examiner can make a determination about eligibility. There may be instances when a claims examiner contacts you via cold call earlier in the claims process than you are used to, because they do not have to wait to schedule a fact-finding hearing via phone.
If you are contacted by a claims examiner and are not prepared to provide any requested information, let the examiner know you need more time to respond. Our claims examiners will work with you to establish a mutually agreed upon response time if needed. Scheduled telephone fact-finding hearings will continue for claimants who apply by phone and do not provide an email address. For those claims, you will continue to receive appointment notices for the hearings.
Right now, employer notifications and responses are still completed on paper forms (BC-3E, BC2WR, etc.) or electronic responses through UISIDES for third-party agents. We are developing an electronic response for all employers and hope to have that deployed by the end of 2019.