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Division of Pensions & Benefits

In-Person Counseling Appointments

Be sure to schedule an appointment before visiting. Appointments are required for all interviews - walk-ins are not accepted.

Appointments are limited to 30 minutes and a member may only have one scheduled appointment (in-person or video) per month. Please bring your photo ID with you to your appointment.

Pension counselors will not be able to assist in submitting retirement, loan, withdrawal, purchase, health benefits, or any other type of application. All applications must be submitted by the member via the Member Benefits Online System (MBOS) or mynjbenefitshub.

If you are experiencing symptoms such as fever, cough, shortness of breath, or are feeling generally unwell, please cancel your in-person appointment and reschedule for a future date. In keeping with safety protocols, limited documents will be accepted or given at your appointment. Pension counselors will be happy to email you any documents you request.

Due to time constraints, please make every effort to be on time for your scheduled appointment. If you are more than 10 minutes late, you may be required to reschedule for an appointment at another time or date.

In-person interviews are limited. If you are unable to keep your scheduled appointment or find that you no longer require assistance, please cancel your appointment so that your spot can be filled by another member.

For inclement weather situations, call 609-292-6649.

Please note: Scheduled appointments are not available for Alternate Benefit Program (ABP) members. For assistance with ABP questions, please contact your ABP Investment Carrier or call the NJDPB's Office of Client Services at: 609-292-7524.

As appointments fill up quickly, you may send your inquiries by email or utilize our Live Chat feature from 9:00 a.m. – 2:00 p.m. Monday through Friday (except State holidays). The Live Chat icon can be found on our website or through your MBOS account.

The NJDPB also offers:


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Last Updated: Thursday, 05/04/23